Child Safety Standards

Last updated: 28 June 2026

StarFace is a beauty-camera, AR-filter, short-video and social app published by Hatchify Pty Ltd (Australia). Because StarFace allows people to share photos, videos and messages, protecting children and young people on our platform is a responsibility we take with the utmost seriousness. This page sets out our Child Safety Standards: our commitment, what is strictly prohibited, how we prevent and detect abuse, how to report it, and how we cooperate with law enforcement.

1. Our commitment

We are committed to keeping StarFace free of any content or behaviour that sexualises, endangers or exploits children. This commitment is enforced regardless of whether the people involved are users of StarFace, and regardless of where they are located. We design our features, our moderation practices and our reporting tools around the goal of preventing harm to minors and acting quickly when we become aware of it.

These standards apply to all parts of StarFace, including profiles, the public feed, 24-hour stories, comments, likes, follows, direct messages, and any photos or videos shared through them (including filtered or AI-generated media).

2. Minimum age — 13+

StarFace is intended for people aged 13 and over. The app is not directed to children under 13, and we do not knowingly allow anyone under 13 to create an account or use the service. If we learn that an account belongs to a child under 13, we will disable it and delete the associated information.

If you believe an account on StarFace belongs to a child under 13, please report it using the methods below so we can review and act.

3. Prohibited content and behaviour

The following are strictly banned on StarFace. Engaging in any of them will result in immediate action, up to and including a permanent ban and referral to law enforcement:

• Child sexual abuse material (CSAM) — any image, video, or other media that depicts the sexual abuse or sexual exploitation of a minor. Producing, uploading, sharing, requesting, linking to, or storing such material is absolutely prohibited.
• Sexualisation of minors — any content that sexualises, or appears to sexualise, a person under 18, including real, edited, AI-generated, animated, or fictional depictions, and including sexualised use of beauty or AR filters on minors.
• Grooming — any attempt to build a relationship or trust with a minor in order to manipulate, exploit, or abuse them, including sexually explicit conversation with a minor or attempts to move a conversation to private or off-platform channels for that purpose.
• Predatory behaviour and solicitation — soliciting, offering, or arranging sexual contact with a minor; requesting nude or sexual imagery from a minor; or offering, sending, or commenting with such imagery.
• Sextortion and coercion — threatening to share, or sharing, intimate imagery of a minor to coerce, extort, or harm them.
• Facilitation — promoting, normalising, advertising, or otherwise facilitating any of the above, or directing others to where such material can be found.

This conduct is prohibited whether it occurs in public content or in private direct messages. The fact that a message is private does not place it outside these standards.

4. How we prevent and detect abuse

We use a combination of account standards, user-facing safety tools, and human review to keep StarFace safe for young people:

Account standards

• Accounts are created with a verified email address and a unique user identifier, and the minimum age of 13 applies at sign-up.
• Accounts that violate these standards are suspended or permanently banned, and we take steps to prevent banned users from returning.

Content moderation

• We maintain rules that prohibit the content and behaviour described above, and we act on content that breaches them.
• We review reports of child-safety violations as a priority and remove violating content when we identify it.

Block, mute and report tools

• Every user profile, post, story, comment and direct message includes controls to block and report. Blocking stops a user from contacting you or seeing your content.
• Reporting sends the content and context to our safety team for review. Reporting child-safety concerns is available to everyone, on every surface of the app.

Proactive review of reports

• Reports relating to the safety of minors are escalated and reviewed promptly by our team.
• Where appropriate, we preserve relevant evidence and report to the relevant authorities, as set out below.

5. How to report a child-safety concern

6. How we respond

When we receive a report or otherwise become aware of a potential child-safety violation, we:

• Review promptly — child-safety reports are prioritised for review by our team.
• Remove violating content — confirmed violating content is taken down.
• Act on accounts — we suspend or permanently ban accounts responsible for violations and take steps to prevent their return.
• Preserve evidence — where required or appropriate, we preserve relevant content and account information to support investigations.
• Report to authorities — we report apparent CSAM and related offences to the relevant authorities, as described below.

7. Cooperation with authorities

We cooperate with law enforcement and child-protection authorities in connection with child-safety matters. Where we identify apparent child sexual abuse material or related offences, we report to the relevant authority as required by applicable law, which may include:

• The Australian Federal Police and the Australian Centre to Counter Child Exploitation (ACCCE);
• The National Center for Missing & Exploited Children (NCMEC) in the United States; and
• Other competent law-enforcement or child-protection bodies in the relevant jurisdiction.

We may preserve and disclose account information and content to these authorities to the extent permitted or required by law, and we respond to valid legal requests in child-safety investigations.

8. Our designated child-safety contact

Our designated point of contact for child-safety matters is:

9. Compliance statement

StarFace complies with applicable child-safety laws and with the child-safety standards of the platforms that distribute our app, including the Apple App Store and Google Play requirements for apps with user-generated content and social features. We maintain a standard against CSAE, publish an in-app and on-site mechanism for reporting child-safety concerns, act on those reports, and report CSAM to the relevant authorities. We review these standards regularly and update them as our service, and the law, evolve.

If you have any questions about these Child Safety Standards, please contact us at safety@starface.mobi.